Account Deletion | CRÜ

1. Delete from inside CRÜ

If you can sign in, use the account-deletion control in your account or profile settings. Review the information shown there and submit the request from the signed-in flow.

The in-app path is the simplest option because the request comes from your signed-in account, but it is not the only way to start deletion.

2. Start deletion from the web

If you cannot sign in, email support@cruspace.com.au with the subject “CRÜ account deletion request”. Tell us the email address or username linked to the account so we can find the right one.

For security, we may ask for reasonable verification before processing a request made outside the signed-in flow. Do not email your password or authentication codes.

3. Cooling-off period

A 7-day cooling-off period may apply after a deletion request is accepted. While the request can still be cancelled, the signed-in deletion screen may allow you to cancel it.

After processing begins, cancellation may no longer be available and some changes may be irreversible.

4. What happens when deletion is processed

CRÜ removes access to the account and clears or hides the profile details and profile-photo references shown to other members. The account no longer works as an active member profile.

Where the deletion flow covers notifications, CRÜ also unregisters account-linked notification delivery.

5. Information that may remain

Deleting an account does not always mean every record, message or piece of content disappears immediately. Some information may need to remain for other participants' conversation history, safety, abuse prevention, moderation, security, dispute handling, audit integrity or legal obligations.

• Posts or comments may remain without an active, reachable member profile, depending on the part of CRÜ involved and the relevant safety requirements.
• Messages may remain in the other participant's conversation history and where needed for legitimate safety or abuse-handling purposes.
• Reports, moderation decisions and security or abuse-prevention records may be kept where necessary to protect the community or preserve evidence.
• Technical references or backups may remain for a limited period as part of secure operations and recovery.

We limit retained information to the purposes described above. Account deletion does not mean immediate physical erasure from every system or removal of information CRÜ is permitted or required to keep for those purposes.

6. Deletion is different from other account states

Logging out, hiding a profile, losing access, being suspended and deleting an account are different things. If you want permanent account deletion, use the in-app flow or the email option on this page.

7. Need help?

For a problem with the deletion flow or a request you already submitted, email support@cruspace.com.au. We may need enough account information to find the request and confirm that we are speaking with the account holder.