Account Deletion — CRÜ

Request deletion in-app

If you can sign in, use the account deletion screen inside CRÜ:

• go to your profile settings
• open Account deletion
• review the deletion information
• submit the account deletion request

This is the preferred path because it verifies that the request comes from the account holder.

Cooling-off period

CRÜ may apply a 7-day cooling-off period after an account deletion request is submitted. During that period, you may be able to cancel the request from the account deletion screen before processing begins.

This helps reduce accidental or impulsive deletion while still giving users a clear way to leave CRÜ.

What deletion may involve

After the cooling-off period, account data may be deleted, hidden, cleared, tombstoned, de-identified, or anonymised depending on the data type and the need to preserve safety, legal, abuse-prevention, moderation, audit, or recipient context.

• public/member-visible profile identity should be hidden or de-identified
• profile fields, photos, location-ish data and notification tokens should be removed or anonymised where appropriate
• posts and comments may be hidden, tombstoned, detached from identity, or preserved in a deleted-user state
• messages may be retained for the other participant's conversation context and safety record
• reports and moderation records may be retained for safety, legal, abuse-prevention and audit reasons

If you cannot access your account

If you cannot sign in or cannot access the in-app deletion screen, email us and use the subject line “Account deletion help”.

We may need to verify your identity before actioning an account deletion request made outside the signed-in flow.

Important note

Account deletion is not the same as logging out, hiding your profile, or taking a break. Once processed, some parts of the account may not be recoverable.