Privacy — CRÜ

This Privacy Policy applies to the Service. It should be read with our Terms & Conditions and our Acceptable Use & Safety Rules.

We collect information that is reasonably necessary to operate CRÜ.

Information you provide

• Account information (such as email, username, and login credentials through our authentication provider)
• Profile details you choose to add
• Content you post or share on the platform
• Messages and interactions you initiate
• Reports you submit (including any details you include)

Information collected automatically

• Cookies or local storage used to keep you signed in and keep the Service working
• Basic technical data (such as device type, browser type, and IP address)
• Usage data needed to operate, secure, and improve the Service (for example, error logs and performance telemetry)
• Basic security signals used to prevent abuse (for example, rate-limiting and fraud prevention)

We do not sell your personal information.

We use your information to:

• create and manage your account
• operate core features of CRÜ
• support safety, reporting, and moderation
• respond to support requests and communicate about your account or the Service
• improve reliability, security, and performance
• comply with legal obligations

What you share on CRÜ may be visible to other users depending on the Service design and your actions.

You control:

• what you post
• what profile details you choose to add
• whether and how you interact with others

CRÜ does not guarantee visibility or engagement.

CRÜ does not read private messages as a matter of course.

However, we may access or review content where reasonably necessary to:

• enforce our Terms or Rules
• respond to reports
• protect users or the integrity of the Service
• comply with legal obligations

CRÜ uses a combination of automated systems and human review to maintain a safe environment.

Information may be reviewed or acted upon where:

• content is reported
• behaviour appears harmful, abusive, or technically suspicious
• required to protect users or the platform

We take reasonable steps to protect your information, including:

• access controls
• encryption in transit and other security measures where appropriate
• secure infrastructure practices

No system is completely secure, but we design CRÜ to minimise risk and exposure.

CRÜ relies on trusted third-party service providers (for example, infrastructure, hosting, and authentication). Some providers may process data outside Australia. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We retain information only for as long as reasonably necessary to:

• operate the Service
• enforce our Terms and Rules
• comply with legal obligations
• resolve disputes

You may:

• update your account information
• adjust visibility and interaction settings (where available)
• stop using CRÜ at any time

You can request access to or correction of personal information we hold about you. We may need to verify your identity before responding.

You can request account deletion through the Service (where available). If deletion tools are not yet available, you can contact us to request assistance. Some information may be retained where necessary for safety, security, dispute resolution, or legal compliance.

CRÜ uses trusted third-party services to operate. These providers process data only as necessary to support CRÜ and are subject to their own privacy obligations.

We may update this Privacy Policy from time to time.

If changes are material, we will take reasonable steps to notify users. Continued use of CRÜ after changes take effect constitutes acceptance of the updated policy.

If you have questions about privacy, data use, or would like to request access or correction, you can contact us through the Service. Our contact method is provided in-app or on our Contact page(/contact).

If you are not satisfied with our response, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).