Contact — CRÜ
A calm way to reach us when something feels unclear, unsafe, or genuinely stuck.
Community-first
When to contact us
You’re welcome to reach out if:
- you’re having trouble accessing your account
- something feels unsafe or concerning
- you have a question about moderation or privacy
- something doesn’t seem to be working as intended
When we may not be able to respond
CRÜ is intentionally lightweight. We may not be able to respond to:
- general feedback or feature requests
- disagreements with other users
- We may not be able to share details about moderation decisions
- questions already covered in Help, Terms, or Principles
If you’re unsure, it’s still okay to ask — just keep it brief and specific.
How to contact
Email
support@cruspace.com.au
We read every message. Replies may take time.
Help us help you
If something feels urgent or safety-related, say so clearly and include:
- usernames or links involved
- a short description of what happened
- screenshots if they help
CRÜ is designed primarily for queer people. If something undermines safety or trust, it’s okay to tell us.
A steady closing note
CRÜ is meant to feel steady and human. If something disrupts that, it’s okay to reach out.